Refund Policy

Everything in the shop is a digital file. You get it the moment you pay, which makes refunds different from returning something physical: we cannot take the file back.

So here is where we stand.

The short version

If the file is broken, the wrong one, or will not download, tell us and we will fix it or refund you. If you bought it, downloaded it, and simply decided it was not for you, we would rather you told us why than asked for money back, but we will look at any request on its merits.

When we will refund you

The file is faulty or will not open. Tell us and we will send a working copy. If we cannot get you a working copy, you get a full refund.

You received the wrong product. We will send the right one, or refund you.

You were charged twice. We refund the duplicate in full, every time. Send us both receipts.

The product was not as described on the page. If what you received does not match what the page said it was, that is on us.

Ask within 14 days of buying and these are straightforward. Later than that, email us anyway and we will still look at it.

When we usually will not

• You bought it and no longer want it, having already downloaded it
• You bought the wrong product by mistake, although we will usually swap it
• You expected it to do something the page never said it did
• You want a refund on a free download, where there is nothing to refund

How to ask

Email [email protected] with the email address you bought with and your order number, which is on your receipt. Tell us what went wrong. You do not need to write much.

We reply to refund requests within two business days. Approved refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank.

Please talk to us before your bank

Purchases are processed by Lemon Squeezy, who are the merchant of record, so their name is what appears on your statement. If you do not recognise it, that is why.

If something is wrong, email us first. A chargeback takes weeks and costs us a fee, where an email usually sorts it the same day.

Design projects

This policy covers shop products only. Refunds and cancellation on design and branding work are set out in the written agreement for that project, because every project is different.

Contact

Team Talented
Las Vegas, Nevada
[email protected]